Last Updated: 11/8/2025
At Sıradışı, we are committed to delivering high-quality AI-powered custom animated films that meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued.
Our service uses AI technology to create animated films based on the photos and details you provide. Please note that:
We encourage you to provide clear photos and detailed descriptions to ensure the best possible outcome.
If you decide to cancel your order before we begin production (within 2 hours of purchase), you may be eligible for a full refund minus payment processing fees.
Refunds after delivery may be issued only in cases of:
Once you have received and downloaded the final deliverable, refunds are not available. Given our same-day delivery model and the immediate digital nature of our product, we ask that you carefully review the animation upon receipt.
Refunds will NOT be issued in the following circumstances:
Refund windows are subject to payment-method limits set by Paddle (our payment processor) and its processors:
These windows are set by Paddle and its processors: card refunds are typically available ≤120 days from purchase and PayPal refunds ≤179 days; other methods vary.
We recommend requesting refunds as soon as possible if you believe you are eligible. Requests made after these windows may not be possible to process due to payment processor limitations.
To request a refund:
Once a refund is approved by Paddle, it is returned to the original payment method. Typical posting times: cards 3–5 business days after processing; PayPal ~48 hours. Actual posting times depend on your bank or provider.
Refund Processing Times:
You will receive email confirmation from Paddle once the refund has been initiated. Please allow additional time for your bank or payment provider to post the refund to your account.
All payments and refunds are processed by Paddle.com Market Limited (Paddle), our Merchant of Record (MoR). Paddle handles all payment transactions, tax calculations, and refund processing. Refunds will be issued to the original payment method used for the purchase.
The actual time it takes for a refund to appear in your account depends on your financial institution's processing times, which are outside our control.
In some exceptional cases, we may offer partial refunds based on:
Partial refund decisions are made at our sole discretion on a case-by-case basis.
If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to dispute the chargeback and provide evidence of service delivery to Paddle and your payment provider. Chargebacks can result in additional fees and may affect your ability to use our services in the future.
If you initiate a chargeback without first contacting us, we reserve the right to dispute it with Paddle and your payment provider, and you may be subject to additional fees.
Please contact us directly first to resolve any issues before pursuing a chargeback. We are committed to working with you to find a fair solution.
We encourage open communication. If you have concerns about your animation, please contact us immediately upon receipt. Most issues can be resolved through dialogue and, when appropriate, minor adjustments or clarifications.
If a dispute arises, we commit to working with you in good faith to reach a fair resolution that considers both your satisfaction and the nature of our AI-powered service.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
For questions about our Refund Policy or to request a refund, contact us at:
Sıradışı
Email: contact@siradisi.co
Phone: +90 530 214 7834
Address: Ecdat Street 19-1, Eyüpsultan, Istanbul, Turkey